![]() ![]() If you have problems with phone authentication for Azure AD, review the following troubleshooting steps: To complete the sign-in process, the user is prompted to press # on their keypad. With office phone call verification during SSPR or Azure AD Multi-Factor Authentication, an automated voice call is made to the phone number registered by the user. See phone call settings to view all possible voice call numbers. The calling number that a user receives the voice call from differs for each country. ![]() With phone call verification during SSPR or Azure AD Multi-Factor Authentication, an automated voice call is made to the phone number registered by the user. The MFA text message is similar to SMS, but RCS messages have more Microsoft branding and a verified checkmark so users know they can trust the message. For Android, MFA text messages may be sent over RCS rather than SMS. RCS offers encryption and other improvements over SMS. To complete the sign-in process, the verification code provided is entered into the sign-in interface.Īndroid users can enable Rich Communication Services (RCS) on their devices. With SMS message verification during SSPR or Azure AD Multi-Factor Authentication, a Short Message Service (SMS) text is sent to the mobile phone number containing a verification code. Starting July 2023, we will apply delivery method optimizations such that tenants with a free or trial subscription may receive an SMS message or voice call. ![]()
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